In a word? Extremely. Crucial. Vital. Okay, those are three words – but you get my drift. Few things…
You’d think that companies launching business websites would apply the same basic concepts of customer service as any brick…
The easiest way to lose your customer is to lose touch with them. It is not uncommon for companies…
We’ve all done it. Complained about cramped cubicles…bitched about bad coffee, bad bosses, bad breath… Grab some paper and…
At the risk of sounding like this guy, I’m asking this question before you read this excerpt: “Who the hell is cooking…
Cowboys are cool. Hey this is Texas, so to say otherwise probably violates a few laws, local ordinances and…
Let’s say you run a business and rely on either an agency or freelancers to strategize, develop and execute…
I really like Volkswagen’s TV commercials. A lot. Their messaging is clear, simple and really fun to watch. VW’s…
We’ve all had days like this. Phones ringing…and ringing…and ringing… Giant shipment of widgets went to Oshkosh instead of Walla…
In Josh Linkner’s recent “Next Play” blog post, Duke University basketball coach Mike Krzyzewski explains his amazingly-successful “next play”…